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There is a quite complex bug outside of CWA (buggy interaction between another security extension and the Android KeyStore), but as a consequence in some cases the encrypted storage of CWA remains inaccessable. You may also find that setting via Settings > Security > Usage Data Access (Apps mit Nutzungsdatenzugriff) or Settings > Apps > Apps > Permissions or Settings > Security > Permissions ... or similar. I did all the steps above againg and again all contacts are lost. Auf Android kann das Problem durch die Smartphonehersteller auftreten. Please excuse my following pedantic questions... As we have 50 Shades of Crashes with CWA, I just want to be double sure, we're having only one source of crash here. Did I understand everything correct? Die Corona-Warn-App fragt keine Standortdaten ab. When looking in the play store app, it states "update 8 hours ago" (I use auto-updating). If your test result is positive, you will most likely be notified by phone or postal mail. . We know that the Google documentation states, that only uninstalling CWA erases RPIs/TEKs, but it looks like there might have been a change to ENF in the latest versions, and/or the documentation is not correct. The last mentioned version was 1.6 which was released on Nov 11, 2020. Es gibt aber einen Weg, den Fehler zu beheben. If the memory is too full (less than 1 GB free memory), the phone becomes slower and slower, which can lead to timeout problems. Thanks in advance for your feedback! Ihnen wird erneut die Einführung gezeigt (das Onboarding). Cheers, V. Dear @vaubaehn , We keep this one open for the moment. I'll try to compile some first-aid instructions related to the app crash in issue #1053 during the next hours. Teil 3: Tipps: Sichern Sie Android, bevor Sie den Fehler "Android.Process.Media hat gestoppt" beheben In the case of the present bug, CWA does not catch the exception and crashes. Does anyone want to address this in a question in this repo? Wir zeigen euch, wie ihr die nervige Meldung loswerdet. As for your point 4: It's not quite clear yet, whether the collected contacts (RPIs of exposures) have actually been deleted, or 'only' the history of the past checks. But you can't use CWA for the time until the next update is available. or "Huawei erlauben, Daten zu technischen Details und Interaktionen zu senden" Do bugs #642 and this one also occur more frequently on low-end phones from other manufacturers that employ aggressive battery optimization? (die angegebenen Pfade zum Erreichen der jeweiligen Einstellungen können je nach Telefon und Android-Version leicht abweichen): Um die Zuverlässigkeit der Hintergrundaktualisierung zu optimieren, und unerwarteten Abstürzen der Corona-Warn-App beim Öffnen vorzubeugen, befolgen Sie bitte diese Anleitung in den FAQ -> hier . The stacktrace looks different due to changes I made to the encryption related code (#1235). I have turned the "Priorisierte Hintergrundaktivität" now. This issue will therefore be closed. If you don't hear anything from me until Thurdsday night, feel free to ping me. Die App funktioniert technisch zwar gut, jedoch wird sie aktuell noch nicht von genügend Menschen genutzt. I have now added CWA to the protected apps list as suggested by @vaubaehn (I doubt that Huawei will roll out an update to my phone, given that it didn't receive any updates for ~2y now). Wenn euer Android-Smartphone die Fehlermeldung „Google Play Dienste angehalten“, anzeigt, funktionieren Apps oder auch Systemfunktionen.. It worked for quite a while now (Data Reset on September, 11th). according to our developer's meeting, the issue is most likely related to #642 which should have been initially resolved for 1.5. Mit der offiziellen Corona-Warn-App des Bundes für Android helfen Sie, die Infektionsketten des Coronavirus zu unterbrechen. This bug might be also related to #933 (comment). This issue could also be related to #1053. Emui 4.0.3 Fix android.process.media wurde beendet. Since then, the app was working fine again, just until you updated to CWA 1.5.0. Starten Sie danach Ihr Android-Gerät neu, indem Sie auf die Schaltfläche "Ein / Aus" klicken. There is a quite complex bug outside of CWA (buggy interaction between another security extension and the Android KeyStore), but as a consequence in some cases the encrypted storage of CWA remains inaccessable. You will be shown the introduction again (the onboarding). I added it to the protected apps: B. Meldungen wie „App XYZ reagiert nicht mehr“. LogCollectManager crashes (initial crash). However, it looks like all the contacts from the last 14 days are gone now. But when you're able to provide debug logs, you might not need such information on how to reset CWA . Aber einen Versuch ist es vielleicht wert: Um die Stabilität weiter zu verbessern, sollten Sie überprüfen, ob noch mindestens 2GB freier Speicher für den internen Speicher zu Verfügung stehen. B. hier https://dontkillmyapp.com/huawei (englisch), oder hier https://www.huaweiblog.de/news/benachrichtigungen-push-problem-loesung-anleitung/ . One reason why the crash is occuring occasionally, is that LogCollectManager may randomly analize user behavior, or there needs to be a specific context to trigger that crash -> for example, when CWA's playbook gets active from time to time! Or have all crashes been like your first reported one: app immediately closing on start, without any error message? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Unfortunately I am not able to find a release-history/changelog. Huawei P8 lite And as @daimpi already wrote, only the history of checks should be cleared, but not the collected contacts. So asking me whether I want to turn on Risikoermittlung and so on. If the Corona-Warn-App is unexpectedly terminated due to an error in the operating system or aggressive energy-saving measures taken by the phone, it may happen that the Corona-Warn-App can no longer access its encrypted databases when it is restarted. And then deleting the cache & storage did solve it. Falls Ihr Testergebnis positiv sein sollte, werden Sie aller Voraussicht nach telefonisch oder per Post benachrichtigt. Führen Sie das Onboarding bis zum Ende durch. Für ältere Geräte mit EMUI 4 (z. Es wird daher empfohlen, die ‚Priorisierte Hintergrundaktivität‘ zu aktivieren, wie in der FAQ angegeben. It is a known fact that Huawei/Honor phones show a particularly aggressive behavior to optimize battery life. corona-warn-app/cwa-documentation#379. Until now, I think, it was common sense here in the user community, that deleting data and cache of CWA doesn't harm the collected contacts, because they are stored in different places of the device (please correct me anyone, if I'm wrong). Sign in I guess, if the collected contacts have not been deleted it is not an issue. Deleting data and cache also deleted the corrupted database, which is then newly initialized during the onboarding (another 'first' run) of CWA. Das sorgt für Unmut. With a little trick this period can be restored (see below). but that seems to be a red herring because the NPE happens only after CWA has crashed (presumably the LogCollectManager would be like to show a stack trace screen like in this issue report). Thanks to the support of many users and developers, the following information was compiled from various contributions in GitHub issue #642 (e.g., #642 (comment) , #642 (comment) , #642 (comment) , #642 (comment) ). Whether it actually has a positive effect or not is the subject of discussion and has not yet been finally clarified (#642 (comment) #642 (comment) #642 (comment) ). Huawei P8 lite), in addition to this general recommendation, an additional setting should be made: Set the Corona-Warn-App as 'Protected App' as follows: In order to increase the stability of the Corona-Warn-App, another setting is possible - withdrawing the permission to access usage data for the Huawei Mobile Services. Viele Android-Geräte haben die Hintergrundaktualisierung der Corona-Warn-App deaktiviert. like @daimpi wrote, contacts are retained, but due to a problem in a bug fix, CWA's data could not be reset automatically during the upgrade to 1.5. However, this seems to have caused a deletion of contacts. This step should not be necessary when newly installing the app though. Mit einem kleinen Trick kann dieser Zeitraum aber wiederhergestellt werden (siehe unten). Sie bekommen unter Android die Fehlermeldung "Android Tastatur wurde beendet" angezeigt? Same here: app closing or some different error message? Einstellungen > Einstellungen > Akkumanager > Geschützte Apps. Unter Berücksichtigung der Lizenzvereinbarungen dürfen Sie das Dokument verwenden, verändern und kopieren, wenn Sie dabei CCM deutlich als Urheber kennzeichnen. You should now see your correct risk status (“low risk” or “increased risk”). Native Android app using the Apple/Google exposure notification API. @vaubaehn regarding your pull request you can go ahead. But please wait a while after the phone is up again, for all services to start (maybe 1-2 minutes, just to be on the safe side), before opening CWA. The log upload service is the counterpart of the log upload in the app. here https://dontkillmyapp.com/huawei, or here (German) https://www.huaweiblog.de/news/benachrichtigungen-push-problem-loesung-anleitung/. So thanks to all who answer and answered here! "Datenschutz und Sicherheit" (The fallback routine seems to be in cwa-app-android/Corona-Warn-App/src/main/java/de/rki/coronawarnapp/storage/AppDatabase.kt) This was addressed in CWA 1.5 and 1.6. If your sister's app is still crashing then the options are: I have no information about when 1.6 will be released, but I would expect it will be soon. Wieso? But the reason, why I am still stucked on the hypothesis, that the LogCollectManager could provocate crashes of CWA: However, if that was true, I assume a bug in CWA to be the reason to crash the hooking LogCollectManager, without the bug having any effect on JVM at the runtime on other devices. Additionally, there seems to be a flaw, that prevents CWA from accessing the database again. I have now added CWA to the protected apps list as suggested by @vaubaehn (I doubt that Huawei will roll out an update to my phone, given that it didn't receive any updates for ~2y now). I'm not sure what went wrong here for you in particular - all steps you told us seem to be right, and for other users this procedure was succeeding. Successfully merging a pull request may close this issue. Anyway, as far as I can interpret some of the code changes, it looks like CWA will be more robust in general in future versions. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Die Corona-Warn-App kann wieder zum Laufen gebracht werden, indem die Daten und der Cache der App über die Android-Einstellungen gelöscht werden. Can you confirm whether deleting the cache & storage does this? run CWA and hope, Huawei doesn't let it crash again... uninstalling/reinstalling CWA -> this will erase the collected contacts for sure. Of cource: Dieser Vorgang (aber keine detaillierten Ergebnisse) wird in ein Protokoll eingetragen, dass Sie auf Ihrem Telefon über. Everything works fine and as expected now . Die Anzahl der Tage, wie lange die Risiko-Ermittlung auf Ihrem Telefon aktiviert war, wird ebenfalls gelöscht. Die Corona-Warn-App ist überarbeitet worden. Please report back here, if any problem occurs again. As you probably have EMUI 4, it might be not available for you, but anyway it's worth checking. Edit: I incorporated small changes, mainly formatting, typos and small details. Will update you in the next days whether it is now running or failing again. Auf eurem Samsung Galaxy-Smartphone taucht ständig die Meldung "Game Optimizing Service App wurde wiederholt beendet" auf? I see just two checkups, 08.10. My CWA P8 lite started to crash at startup, after I used it for more the 14 days. @mtb77 (and @svengabr ) : You've Got Mail. Last question for now: The new code should prevent it from happening on 1.5.0+, but it's not a state that can be recovered from if pre-existing. As I wrote on September 11th, i reset the app. or "Daten zur Benutzererfahrung" Additionally you can check whether you can make further settings for your phone, e.g. I have also found another setting now: "Einstellungen" > "Apps" > "Erweitert" > "Optimierungen ignorieren", which was not allowed for CWA, and I had to set first re-set it to not allowed before I could toggle it to allowed. I now compiled the above mentioned information here: #1053 (comment). @helmutweick also described a similar issue in #642 (comment) for Huawei H60-40 Android 6.0. Good luck! That "days active" is zero again is just a display problem, but function wise nothing is lost. I had not issues until recently. This process (but no detailed results) is recorded in a log that you can view on your phone via. Bei Android-Smartphones kann es dazu kommen, dass euch beim Hochfahren die Fehlermeldung „One UI Startbildschirm wird wiederholt beendet“ angezeigt wird. I will re-reset the data tomorrow noon, since I guess there is no information on my device which could help anybody to analyse the issue... @creiser-jambit Thank you for sharing your stacktrace. Yes indeed, it would be a shame. Turned off: Einstellungen > Einstellungen > Apps mit Nutzungsdatenzugriff > Huawei Mobile Services. @mtb77 @svengabr @thomasaugsten Enjoy your night! In diesem Fall schließt sie sich sofort wieder. Deleting the cache & storage did solve it. After the update, opening the app first time in version 1.5.0, CWA's boot logo hangs for around 10 seconds, then app crashes. » wird auf CCM unter den Bedingungen der Creative Commons-Lizenz zur Verfügung gestellt. Have a question about this project? @daimpi Great to hear the contacts are not lost . Es erscheint Skoda Connect wird wiederholt beendet. But this unfortunatly did not work in her case. You then cleared CWA's storage again, and now it works. I only see contacts with a time stamp from a few minutes ago. Android 6.0 Cause 9002: file is not a database: , while compiling: select count(*) from sqlite_master; Wrap EncryptedSharedPreferences initialization in a retry mechanism (EXPOSUREAPP-1851), Instant app crash on opening, SQLiteException: file is not a database, [ X ] Bug is specific for Android only, for general issues / questions that apply to iOS and Android please raise them in the, [ X ] Bug is not already reported in another issue. If you still want to provide your debug logs, you can contact me on slack: It is therefore recommended to activate the 'Prioritized Background Activity' as stated in the FAQ https://www.coronawarn.app/de/faq/#no_risk_update. As far as I currently know, there may be different root causes, which in the end of a chain may result in this app crash. Error Reason: 2001; App does not work anymore. This could (but not must) indicate, that the collected contacts (RPIs) also might have been erased. The retry/reset mechanism was intended to work for you in particular, because the crash happened already with CWA 1.3.1 last week, and the update to 1.5.0 should recover the app. Update: I deleted storage & cache and it works again for now. Dabei soll die Warn-App doch nur vor möglichen Begegnungen mit Infizierten warnen – ohne das Handy dabei zu orten! Öffnen Sie nun die Corona-Warn-App. Inside the app? No crashes, no API errors either smile. Additionally, I guess just updating doesn't repair the database. Additionally, it now says 'Unbekanntes Risiko' even though I have been using the app since it came out. So, I'm not so sure whether this is a red herring. The issue should be fixed now. or any other Huawei-specific setting or menu. When launching the app by selecting the icon, the app should be displayed on the screen. - corona-warn-app/cwa-app-android Wie Google mitteilt, scheint das Problem jedoch wieder behoben zu sein. to your account. Restarted the phone multiple times and checked that the App is part of the protected background apps. In this context you might want to consider to turn on "Priorisierte Hintergrundaktivität" additionally, but I can't tell, if it has a positive additional effect to decrease the probability of future crashes. In order to ensure that the Corona-Warn-App takes the entire last 14 days into account the next time it is started for the risk determination, you can first change the system date of your phone. Wird diese im Hintergrund beendet, kann die App keine Push-Benachrichtigungen mehr versenden. Starten Sie Ihr Smartphone/Tablet neu. : possible deletion of RPIs/TEKs might be related to the google API token, which is newly generated, after deletion of data and before CWA calls ProvideDiagnosisKeys. Das Dokument mit dem Titel « Google Maps wurde beendet: Was tun? (Other issues like API 39508 or no automatic background update don't count here in this context ;) ) ), or with the release of the next regular version 1.6 (I hope noone needs to wait that long!). Stacktrace looks little different, so I re-attach. A similar problem has been reported in #642 (comment) by @Annie-G (with a possible workaround described below). Because your database was already corrupted, just turning off HMS doesn't change anything for CWA on the next run. • Keine Anmeldung: Es müssen keine E-Mail-Adresse und kein Name hinterlegt werden. Now open the Corona-Warn-App. privacy statement. java.security.KeyException: Permantly failed to instantiate encrypted preferences, Corona Warn App crashes without error shortly after startup, Application 1.6.0 crashes on startup - MediaTek bug. A potential fix is coming with PR #1235 (targeted for CWA 1.4) . Or via Android > settings > apps > google > Covid-19-Benachrichtigungen? Zudem können Nutzer nun sehen, wann sie positiv Getesteten begegnet sind. restart your phone. PS. Or "cause 3: API(10).. no public key found"? The … This didn't solve anything. I found the contact list inside Settings > Google > Covid-19-Benachrichtigungen > Überprüfen auf mögliche Kontakte. Diese Optimierung kann auch die Corona-Warn-App betreffen. Hi @FriederikeHanssen , Huawei Analytics! Grundlegend funktionierte sie aber, sagt das RKI. Will report back, if it crashes or leads to unexpected behaviour. I'm trying to gather some information, to understand the underyling root cause better and to support developers in that way. Last Thursday I had a crash of the phone (I guess it is a problem with my battery) - phone turned of instantly during listening loud audio. Now I did the following steps: CWA says: no risc status known, because CWA did not run 14 days. Similar to today actually. ApiException: 39508 corona-warn-app/cwa-app-android#1021 Then it got stuck in the start screen, clearing cache&storage ones again helped. Were all of these crashes of the same type? I didn't find the usage data setting, but that seems to be a red herring because the NPE happens only after CWA has crashed (presumably the LogCollectManager would be like to show a stack trace screen like in this issue report). Timeout, Only splash displayed, then app closes. ), but I'm sad about the circumstances . So asking me whether I want to turn on Risikoermittlung and so on. Until now, it has worked as expected. Einstellungen > Einstellungen > Apps mit Nutzungsdatenzugriff > Huawei Mobile Services, which I turned off and restarted the phone. LogCollectManager is buggy and crashes itself with the NPE. CAUSE: 3 Something went wrong. Ihnen wird auf Ihrem Android-Smartphone immer wieder die Fehlermeldung "App wurde beendet" angezeigt? I suppose, subsequent crashes later may still be related to the corrupt database. Please comment here if it is still re-occuring for you. Hi at all, @sandoxy could you provide us your device name, Android version and ENF version (ENF version can be found here). Dear @daimpi , Will notify you from here, when it's finished. Best regards, CR. They are still safely stored inside the Google Exposure Notification Framework (ENF). At any time! Laut einem Bericht soll die Corona-Warn-App auf "Millionen" Android-Smartphones nicht ordentlich funktioniert haben. Even after updating to 1.5.1 white screen with CWA-symbol, no chance of pressing any button, followed by a shutdown of the app. Personally, I find your information very useful. Die Corona-Warn-App soll in Deutschland für mehr Sicherheit in der Pandemie sorgen. Warum die App nur auf bestimmten Geräten läuft. Stellen Sie dort den Schalter für die Corona-Warn-App auf, Löschen Sie besonders lange Videos, z. Workaround would be deleting app data - I guess this will work for me, but will make it harder to find the real issue. I assumed they would be, because when I navigate to Google > Covid Benachrichtigungen it only shows a few (10ish or fewer) and only from the date of when I reseted storage &cache. When you see the main screen, wait for any risk status to appear and then close the app. Fehler in der Corona-Warn-App werden gerne zum Drama aufgebauscht. Das … Stellen Sie nun das System-Datum wieder auf den aktuellen Tag ein (Android-. I am now a little bit uncertain, if there might have been a change in the behaviour, introduced by the new version of the Exposure Notification Framework 1.6, that also deleteing data/cache of the contact tracing app triggers the ENF to reset all data? I'm having this crash now as well on my P8 lite with Android 6.0.1. I didn't find "Huawei Mobile Services" there, but it was already off for "HMS Core" and "Huawei Services Framework". Since this point in time I am no longer able to start the App. Edit: Version 1.6 was released on Nov 11, 2020. That last one actually looks like the "old" app closes immediatly on start. Check here to see if you might be able to get a system update. Hi @creiser-jambit , just to give you some additional information: Regarding the first issue (PR), thanks a lot for your consideration. On Oct 4th app crashed -> I followed the above steps, Worked fine for a while, but eventually crashed again (can't tell you precisely when). Since a couple of days the app closes immediately after opening it. So werden Hintergrundprozesse der Corona-Warn-App sehr schnell beendet, wenn die App nicht anhand besonderer Einstellungen von der Akku-Optimierung ausgenommen wird. Hi @FriederikeHanssen , that's great! I have set it to allowed now and reset CWA again. So wird es in den Antworten zu den häufig gestellten Fragen auf der Website der Corona-Warn-App empfohlen. Die Corona-Warn-App erweist sich auf vielen Handys als fehlerhaft. Thank you very much for the effort @vaubaehn! Wait for version 1.6 which is expected to fix the issue in. The text was updated successfully, but these errors were encountered: Hi @creiser-jambit, thanks for sharing your content. I will come back to you as soon as possible. So - by turning off Huawei Mobile Services (HMS), you may be able to prevent the first crash, what may prevent all subsequent crashes. You signed in with another tab or window. If not already done, try to protect CWA being terminated by ernergy policies of Huawei's OS, see here ->, Try to delete CWA's data and cache as described here ->. Was soll ich noch machen um daß Problem zu lösen. Allerdings kann ich keine Gewährleistung für Vollständigkeit und Richtigkeit geben. Die FDP fordert jetzt mehr Druck auf Apple und Google seitens der Regierung. As the bug is very hard to reproduce in laboratory conditions, the code for the recovery needed to be developed by only abstracting from user reports (and their stracktraces), as well as from few internet resources of problem descriptions (not only CWA is affected, but also some other apps using encryption for storage).

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